Shipping & Returns

 

RETURNS

Thank you for shopping with James+Joy! We strive to ensure that you are satisfied with your purchase, but if you are not completely happy with your order, we offer the following return and exchange options:

  1. Eligibility for Exchange or Store Credit:

   - You may return items for exchange or store credit within 14 days of the purchase date.

   - Items must be in their original condition, unworn, unused, and with all original tags and       packaging intact.

  1. Non-Returnable Items:

   - Holiday items (including but not limited to seasonal decorations, gifts, or HOLIDAY             CLOTHING) are non-returnable and are not eligible for exchange or store credit.

  1. Return Process:

   - To initiate a return or exchange, please contact our customer service team at [Contact      Information] within 14 days of receiving your order.

   - Once your return is approved, you will receive instructions on how to send the items         back to us.

  1. Return Shipping Costs:

   - Customers are responsible for the cost of return shipping unless the item received is         incorrect or defective.

  1. Processing Time:

   - Exchanges or store credit will be processed within **7 business days** after we                 receive the returned items.

  1. Store Credit:

   - Store credit will be issued for the value of the returned item(s) and can be used on any        future purchase on our website.

   - Store credit does not expire.

If you have any questions or need assistance, feel free to reach out to us at hello@shopjamesjoy.com